Client Service Council Meeting - New York - June 17 & 18


Wednesday, June 17, 2015 - 6:00pm to Thursday, June 18, 2015 - 5:00pm
The FOX Client Service Council is mainly composed of senior members from client service teams; those client-facing employees responsible for delivering broad, integrated service experience to family member clients.    
The purpose of this council is to elevate the professional and personal performance of the participants.  Participants will get peer advice, and learn from appropriate experts to improve their performance.  
Each Council works from a FOX developed curriculum that is tailored to the needs of the Council. Meetings include content from the curriculum as well as specific topics and discussions requested by the Council members. FOX provides the appropriate internal and external resources for lively, fruitful meetings.

  • Agenda


Wednesday, June 17, 2015
7:00 p.m.   Council Cocktails and Dinner
Thursday, June 18, 2015
8:30 a.m.   Breakfast
9:00 a.m.   Overview and Purpose of the FOX Client Service Council
10:45 a.m.   Break
11:00 a.m.  

Defining the Component Parts of the Client Experience

12:00 p.m.   Lunch
1:15 p.m.  

The Client On boarding Process Examined

2:45 p.m.   Break
3:00 p.m.   Measuring Client Satisfaction
4:00 p.m.   Next Steps for Council / Planning Next meeting
4:30 p.m.   Adjourn

*** Business casual attire for meeting ***
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