FOX Family Office Best Practices Workshop - November 18-19, 2020

As a senior family office professional or family member for an established family office, you may be looking for ways to elevate the services and outcomes offered to the family. This workshop is designed to help you explore best practices employed by the world’s leading family offices, and will help you create a strategic mindset to enhance the overall effectiveness and efficiency of your office. With a focus on value-add components to sustaining wealth and family cohesion, you will be able to build a roadmap to accomplish ambitious goals. We begin with strategic planning and goal setting and will explore best practices in family office operations, governance, leadership succession, communication, talent development, and benchmarking.

The workshop will be led by FOX subject matter experts along with other leaders in the family office industry. It provides insights from over 30 years of FOX thought leadership, proprietary research, practical solutions, and showcases select findings from our benchmarking surveys as well as our advisory practice. The program is designed to be interactive, with presentations, case studies, collaborative exercises, and peer exchange opportunities to share experiences.


  • Engage in strategic planning for key dimensions of a family office
  • Review the value-added financial and non-financial service menu and operating practices provided by a family office
  • Create the talent and team structure needed for enhancing the family office
  • Develop leadership and succession plans for both the family and family office
  • Understand sophisticated governance structures that can better align the family and the family office
  • Define best practice goals and measurements of family office performance and opportunities for improvement


Ideal for wealth owners and single-family office executives with an established family office who are interested in elevating their knowledge about best practices in leading offices. Attendees may have participated in previous FOX Family Office Design Workshops.   


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  • Agenda
  • Speakers
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Topics to be Covered


The Strategic Family Office

Building on an understanding of the best practices used by family offices around the world, we will explore how to define and shape a robust strategy for your family office for today and tomorrow. This includes aligning the purpose of the office with the services delivered and exploring next level goals. We will introduce roles the office can play to better support the family, including acting as a risk manager.


Harnessing Talent in the Office

Who you hire and how you utilize the team in your office—in conjunction with third party advisors—is an important lever critical to enhancing performance. This session examines the shifting roles and responsibilities of staff members, and provides an opportunity to map key family office goals to skills and services. This enables you to nurture office culture, think thoughtfully about compensation and retention of talent, and your team composition.


Creating High Value Services through the Family Office

As families grow and offices become more complex, it is important to understand the mix of services offered and how to deliver what will yield the highest value, in both financial and non-financial services. We will look at the best practices of sophisticated family offices to understand how they provide a customized array of services to their families. These include communication, supporting family transitions, succession planning, leadership, governance, and holistic service offerings.  We will also explore how family transitions can provide opportunities to reassess and recalibrate services offered.


Effective Family Office Governance

Sophisticated families often have a robust governance structure to support family decision-making and engagement. This session will highlight effective family office board structures, functions of the board, critical decision-making processes, and key criteria needed for success based on the evolution of the family. The intersection between family and family office governance will be examined, and we will explore how to craft clear mission statements based on guiding principles.


Measuring and Managing Family Office Performance

In a highly interactive session, you will build upon an understanding of critical performance metrics and apply your knowledge to designing the next steps in your family office evolution. Using insights gained from case studies, you will begin to shape your roadmap to a next-level family office using industry best practices.


Best Practices and Seeing the Big Picture for Your Family Office

We often hear wealth owners express the importance of evaluating their family office against best practice. They use these benchmarks as one way to gauge the effectiveness of their office and identify opportunities to optimize the work of the office. We will take a “big picture” view to discuss the tradeoffs and cost/benefit of becoming a best practice office. You will also have a chance to identify those areas where your office has the most opportunity.



FOX Presenters

Charles B. Grace, III
Managing Director, Family Office Exchange

Charles B. Grace, III is a Managing Director at Family Office Exchange (FOX) and based in New York City. He works primarily on Advisory Group projects at FOX for multi-generational families and family offices covering all aspects of wealth management. Assignments have included strategic planning, generational transitions, family office design and assessment, governance, operations and processes, development of investment programs, advisor due diligence, and best practices. Charlie is also active at FOX with family office and wealth advisor members as well as the firm’s thought leadership and original research. Charlie has been active for 20 years in the family office community advising high net worth families and serving as a resource to family offices. He graduated with a J.D. from the Washington College of Law. Charlie received a B.A. and M.A. in history from Bates College and the American University, respectively.


Sara Hamilton
Founder and Chief Executive Officer, Family Office Exchange

Sara Hamilton is the Founder and CEO of Family Office Exchange (FOX). Sara is a recognized visionary and credited with professionalizing the family office industry. Sara founded FOX in 1989 as a peer network for family office executives. Within 10 years, FOX could see that families needed
help with their enterprise vision, managing financial transitions, and educating family members on responsible ownership. Today, Sara provides strategic direction for FOX and leads the development of new programs and services supporting family enterprises, family office executives, and wealth advisory firms in more than 20 countries. FOX has built a unique team of professionals serving multigenerational families, led by 15 technical experts who are supported by a dedicated team of 30 additional employees based in Chicago, New York, and Madrid. 


Glen W. Johnson
Chief Operating Officer, Family Office Exchange

Glen Johnson is Chief Operating Officer at Family Office Exchange (FOX). In this role, he is responsible for all aspects of the member experience, ensuring that each family member, family office executive, and trusted advisor has an unsurpassed experience partnering with FOX by providing unique industry knowledge and insights coupled with a safe and confidential environment where members can share best practices. Glen has over 30 years of experience working with family offices, business owners, and executives, first as an attorney and then as a wealth advisor, eventually founding Mirador Family Wealth Advisors – the multi-family office for Fifth Third Bank. Glen earned a Bachelor of Sciences degree in Education from the University of Michigan in Ann Arbor, MI and a Juris Doctorate degree from Wayne State University Law School in Detroit, MI.

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