Webinar - Tools and Strategies for Navigating Difficult Conversations


Wednesday, Aug 14, 2019 - 10:00am to 11:00am CDT


One of – if not THE – most essential skills necessary in our profession is the ability to influence the outcome of our interactions with clients and colleagues. Ultimately, we need to be aware of the human element of business if we want to achieve our intended results.  In this session, we’ll explore how to navigate difficult conversations – whether giving feedback, making an important request, or giving bad news to a client – by focusing on the emotional variables at play.

Learning Objectives:

  • Emotion - the thing that makes conversations "difficult"
  • When is it time for a difficult conversation?
  • Four behaviors that make difficult conversations easier
    • Listening
    • Empathy
    • Demonstrating Care
    • Producing Solutions
  • Follow Up – How to ensure the conversation sticks




***Those that attend this webinar and complete the conditions of participation are eligible to receive 1 hour of CPE credit.***

  • Speaker(s)

Laurence Vanden Boom, Manager, Learning and Development, Plante Moran

Laurence Vanden Boom has spent the last 10 years on the Learning and Development team at Plante Moran where he currently oversees the firm’s behavioral skill development curriculum. As an internal consultant and coach, he specializes in helping others decipher the nuances of human interaction and the impact of individual psychology on business outcomes and relationships. Laurence is a fierce advocate of self-reflection, encouraging his clients to turn inward when they face challenges in order to generate personal growth and empowerment.

Laurence graduated from Wayne State University with a Bachelor’s Degree in psychology.