VP of Operations, Family Office – Grand Rapid, Michigan

Exciting opportunity for an Established Single-Family Office.

The Vice President of Operations is an integral part of a dedicated and highly skilled executive leadership team, responsible for providing outstanding customer service to our Family Office. Maintaining a high level of service is critical to the success of this position. The individual in this role is responsible for providing superior leadership and serving as the expert in operational execution and strategies to best serve the Principal and organizational needs.

DUTIES AND RESPONSIBILITIES:

Leadership:

• Effectively lead others to ensure a professional and highly competent team.
• Provide ongoing feedback; develop, mentor, and motivate direct reports; lead by setting a good example; create an environment oriented to trust, open communication, and cohesive team effort.
• Set goals and direction; manage and evaluate performance.
• Actively participate in strategic planning, short-term and long-term planning, budget development, and other strategic business functions; execute accordingly to actualize business objectives. Operations, Planning, and Management.
• Serve as an operational business partner and subject matter expert to Principals, leadership, and staff.
• Liaise with Principal divisions on matters related to family office services and support; develop strategies that best meet the needs of Principals, with a focus on enhancing operational effectiveness.
• Ensure priorities are executed based on Principals’ needs and long-term vision.
• Oversee the management of real and personal property, including asset monitoring, lease administration, and ensuring compliance with legal and regulatory requirements.
• Provide superior hospitality support and oversight of the resort, ensuring the development and implementation of efficient operations and cost-effective systems to meet current and future needs; collaborate with trusted partners.
• Collaborate with the resort’s General Manager, third-party hospitality group, and Family Office team on functions outlined in the responsibility matrix. This includes, but is not limited to, the following areas: legal and compliance, risk, information technology, accounting, human resources, facilities, marketing, hotel operations, security, and vehicles/vessels.
• Provide comprehensive support for the yacht program, serving as a contact for the Principals and Captains to ensure seamless operations and exceptional service.
• Actively participate as part of a team to manage significant projects and assets, ensuring a seamless outcome.
• Manage the construction process and oversee contractual agreements, ensuring all projects meet regulatory standards, are completed on time, within budget, and adhere to quality specifications.
• Monitor and direct the implementation of operational business plans.
• Engender commitment to clear plans; exert influence appropriately; enable and empower execution.
• Collaborate with and influence people across the entire organization.
• Establish and implement operations-related policies, practices, and standards to ensure effective and consistent support and execution.
• Analyze underlying causes, identify opportunities, and implement solutions.
• Encourage and enable innovative and creative solutions that achieve desired results; adopt and foster new perspectives and innovations to drive outcomes.
• Emphasize and align the key functions of planning, business operations, and process improvement.
• Identify opportunities, assess risks, define, and financially justify projects.

Other:

• Oversee human resources team, initiatives, and service, driving change through employee maximization.
• Oversee information technology team, initiatives, and service, driving change through optimization of technological advancements.
• Effectively collaborate and communicate with others; demonstrate a desire to be part of a team.
• Exercise sound judgment and an appropriate sense of urgency.
• Complete other projects and duties as assigned.

REQUIREMENTS:

• Bachelor’s degree is required; graduate degree in a related field is highly desirable.
• At least 15-20 years of well-rounded and progressively more responsible experience in business, operations, and hospitality.
• Exceptional leadership experience and skills required; demonstrated leadership ability, confidence, and executive presence.
• Prior family office experience is highly desirable.
• Business savvy, having excellent business acumen; practical, analytical, and visionary in approach.
• Strong communication, facilitation, negotiation, and listening skills, accompanied by the ability to know how and when to influence, persuade, direct, challenge, and relinquish control.
• Strong relationship management skills with a consultative approach and excellent listening skills; ability to build and encourage mutually beneficial relationships at every level.
• Proven track record of providing outstanding customer service with a professional, tactful demeanor.

ADDITIONAL REQUIREMENTS:

• Occasional travel is required, including international travel (passport required or ability to obtain after hire).
• Must maintain the highest standards of professional conduct, ethics, and integrity in all operations.
•  Uncompromised commitment to the highest level of confidentiality and sensitivity to privacy in all aspects of job responsibilities must be always exercised.

If you would like to find out more about the role, please send a (preferably Word) copy of your latest resume to candidates@agreusgroup.com

REF: AGR927