Tips for Supporting Family Office IT Teams During the COVID-19 Crisis

Date: Apr 16 2020

Tony Gebely, Chief Technology and Integration Officer, Family Office Exchange

Want to know how to best support your IT teams amid the ongoing COVID-19 crisis? Here are a few tips on how you can help make the best of this situation.

  1. Exercise Patience
    The most important thing you can do is have patience with your IT staff. Nearly all cloud services are struggling to keep up with the exponential growth of users flocking to their platforms and it’s important to realize that oftentimes there’s not much your staff can do to help a service scale. Practice being okay with some loss in call quality and downtime as these services scale.
  2. Check Status Pages
    You can often access public “status pages” for popular cloud services by googling the product and the phrase status page (i.e. These status pages give up-to-the-minute updates on any degradation in service and will often let you know when they plan to have things back up and running, saving you a call to support.
  3. Optimize Broadband Speed
    Visit to see your internet speed. You need a minimum of 3 Mbps of download speed and 3 Mbps of upload speed for a high-definition videoconference. Most residential internet connections these days can handle this with relative ease. If yours can't, call your internet service provider and ask for a temporary speed increase, connect to your modem directly using an ethernet cable, or try to situate yourself closer to your wireless router.
  4. Stay Connected
    Utilize a collaboration tool with real-time chat and videoconferencing capabilities to keep in touch with employees while remote. FOX members are using a number of different services such as Slack, Microsoft Teams, Google Hangouts, Skype, and Signal.
  5. Keep it Work-Related
    Don’t use company-issued hardware for non-work purposes, and don’t share your work computer with family members or friends. Most data breaches are unintentionally caused by employees.

FOX is dedicated to supporting our members' growth through industry leadership and forward thinking. Contact us today and learn how we can help you see what’s coming, share best practices and lessons learned, and identify your closest peers and strategic industry partners.