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The client experience excellence is undergoing a profound transformation, with Agentic AI accelerating the shift. The goal is no longer just to serve the client well in a single interaction, but to connect every person, process, and digital interaction around a consistent, coherent, and human-centered experience. Powered by agentic AI, discover how leading organizations are delivering on the Total Experience promise by creating experiences that are anticipatory, effortless, and trusted.

The exponential advancement of AI technology is revolutionizing how wealth and asset management firms run their businesses and serve their clients. By transforming their strategies, business models, and operations through AI-enabled digital solutions, wealth and asset management firms are boosting productivity and savings, minimizing fraud and risks, creating frictionless employee and customer experiences, and driving new levels of profitability and growth.

The wealth and asset management industry is at a turning point, where AI is reshaping every part of it—from investment decisions to client engagement and compliance. While firm leaders and executives say AI is critical to their organization’s future, the research findings from this AI-Powered Investment Firm report and playbook reveal many are struggling to translate that ambition into successful AI transformation.

In this episode of The Money Maze Podcast, NEPC's Michael Manning discusses the evolving role of investment consultants, highlighting how they help institutional investors navigate complex markets, build resilient portfolios, and make strategic, long-term decisions. The conversation explores whether these consultants are indispensable in an increasingly dynamic investment landscape.

Pressure is building for professional services firms to tackle industry trends head-on, including M&A strategy, technology adoption, tax considerations, and succession planning. Some are also rethinking fee structures and commoditizing service lines; others are restructuring their partnership agreements and expanding their global reach as part of improving their client experience and meeting expectations. Instead of simply reacting to megatrends, competitive organizations and future-focused firms are making changes.

When evaluating Family Enterprise Advisors, you need to feel confident in the advisor’s competency, objectivity, and responsiveness to your needs. Giving someone access to the most significant parts of your life can be challenging, which is why following four key tips will help with your advisor selection and choose a trustworthy advisor you can rely on to get the results you need.