Professionalizing the Family Office - June 12-14, 2019


Wednesday, Jun 12, 2019 - 03:00am
Friday, Jun 14, 2019 - 12:00pm

We have helped many families design and professionalize their family office over the last three decades. The basic principles of a well-run family office have not changed but the ways to professionalize the office are always changing. Come and learn the basics or to get a refresher on how to improve operations in the family office.


  • An understanding of the eight critical dimensions of a family office
  • A review of the range of services that can be provided by a family office
  • An explanation of the talent and professionalism needed to run an office
  • Insights into back office challenges and technology solutions
  • An explanation for the cost and complexity of the office
  • Methods for measuring the success of the office


Ideal for new family office executives, family members considering starting a family office, or individuals looking to improve operations of an existing office.



    Day 1

    Wednesday, June 12


    Day 2

    Thursday, June 13

    Day 3

    Friday, June 14


    8:00 am – 9:00 am



    8:00 am – 9:00 am




    12:00 pm – 1:00 pm

    Lunch & Registration


    12:15 pm – 1:15 pm


    11:30 am

    Meeting Adjourns


    5:00 pm

    Meeting Adjourns


    5:00 pm

    Meeting Adjourns



    6:00 pm – 8:30 pm

    Cocktails and Dinner


    Smith & Wollensky

    318 N State Street



    5:00 pm – 6:30 pm

    Networking Reception

    See the grid below for registration options. All registrations are subject to approval by FOX.

    Registration Options

    FOX Member


    Building a Unified Family Enterprise
    (June 10-12)
    Professionalizing the Family Office
    (June 12-14)
    Building a Unified Family Enterprise &
    Professionalizing the Family Office

    (June 10-14)

    Please note that a discount may be available to additional paid attendees from your firm.  Contact Family Office Exchange via phone at 312.327.1221 or email to receive the additional paid attendee coupon code. Registrations are subject to approval by FOX.

    REFUND POLICY: For event registrations, refunds of payment or forum allotments will be offered if the cancellation is made in writing to Family Office Exchange at five (5) or more business days prior to the start of the event. For more information regarding administrative policies please contact FOX office at: 312.327.1200.

    Field of Study: Finance - Up to 8 CPE credits can be earned by attending this event. CPE credits are accepted at the option of state certifying boards. Requirements, compliance procedures and acceptance may vary by state.

    Learning Objectives: Upon completion of this program, participants will gain an understanding of the steps required, and mistakes to avoid, when developing an effective family office and family enterprise strategy. Additional program objectives include: insights regarding oversight of the family office, services scope and delivery, costs of the family office, talent and team structure, technology and data security, performance metrics and best practices, and family office planning steps.

    Program Level: Overview | No prerequisites are required for any of the sessions. | Delivery Method: Group Live Program

    Family Office Exchange is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

    June 12-14, 2019


    Module 1


    Overview of the Family Office and Governance Structures

    This session introduces the enterprise phase and the sophisticated dimensions of the family office. It also provides an understanding of oversight structures and decision-making processes needed in the governace of the family office.

    Content to be Covered:

    • Reasons to form and maintain an office
    • Establishment of office goals and their alignment with the family’s needs
    • Roles of family members versus the office
    • Evolution of the office
    • Leadership, and decision-making in the office
    • Office as risk manager and other key functions
    • Degree of formality and evolution of governance
    Module 2

    Scope of Services and Delivery

    Services provided by family offices are, by definition, customized and integrated to manage a family’s wealth but can also help support family engagement and communication.

    Content to be Covered:

    • Types of services provided (tax, investment, recordkeeping, etc.)
    • Organizing family meetings and educating the next generation
    • The scope of “modern” family office services and their delivery
    • Strategies for insourcing versus outsourcing services
    • Degree of formality and evolution of governance
    Module 3

    Talent and Team Structure

    The skill set and integrity of the family office staff have the greatest impact on the office’s success. This session provides insights about talent in the office and building a broader team with third party advisors.

    Content to be Covered:

    • Roles and responsibilities of key staff members
    • Organizational structures
    • Alignment of staff skills with services
    • Coordination and oversight of third-party advisors
    • Compensation and benefits strategies
    • Degree of formality and evolution of governance
    Module 4

    Family Office Technology

    The family office is the primary source of consolidated financial information. This session addresses the integration challenge inherent in consolidating data from multiple sources.

    Content to be Covered:

    • Identifies appropriate technology architecture and solutions
    • Better reporting for better decision-making
    • Solutions to enhance family communications, relations, and cohesion
    • Confidentiality and data security
    Module 5

    Costs of the Family Office

    Family offices have a wide range of costs and the important relationship between cost and complexity will be explored. More broadly, total cost of wealth management will be examined.

    Content to be Covered:

    • Breakdown of internal family office costs, external investment costs, and external non-investment costs
    • Patterns and Insights from FOX benchmarking survey about family office (and total wealth management) costs
    • Common cost allocation methods
    • Fee structures
    • Techniques for weighing cost vs. value
    Module 6

    Next Steps in the Design Process and Measuring Success

    This interactive session is designed to clarify your next steps in the family office design process and explore ways to help you measure success.

    Content to be Covered:

    • Document your family’s needs and plan the next steps in the process
    • Quantitative and qualitative metrics to evaluate performance
    • Best practices that have helped FOX families survive and thrive for generations

    Jane Flanagan
    Program Facilitator

    Jane has been a developer, writer, and editor of FOX educational content and has served as a resource for the membership and advisory services teams. Jane has also developed content for FOX learning events, including the FOX Family Office Design Workshop. She has co-authored many FOX publications including: The FOX Guide to the Professional Family Office, 50 Best Practices for an Enduring Family Enterprise, and Financial Reporting in the Family Office. 

    Prior to her tenure with FOX, Jane was a relationship manager on the global custody Foundation and Endowment Team at Northern Trust. She received a B.A. in Political Science from St. Norbert College.


    Charles B. Grace, III
    Managing Director, Family Office Exchange (FOX)

    Charlie works on Advisory Services projects for families and family offices as well as advisor clients. Assignments have included projects focused on strategic planning, family office and family enterprise design, family governance, selection of investment or wealth advisors, best practices, and benchmarking, among others. On the membership side of the FOX business, Charlie works on select relationships and develops and delivers content using deep subject matter expertise.

    Charlie has been active for 20 years in the family office community advising ultrawealthy families and serving as a resource to multigenerational families and family offices. Prior to joining FOX, he spent almost 10 years at the multi-family office Ashbridge Investment Management LLC and the single-family office Ashbridge, LLC.

    Charlie is on the Executive Committee, Investment Committee and serves as Treasurer of the nonprofit Tuttle Fund, Inc. in New York City. He graduated from the Washington College of Law with a J.D. Charlie received a B.A. and M.A. in history from Bates College and American University, respectively.