How Wealth Owners Measure Value: Evaluating the Performance of Your Wealth Advisor or Family Office

October 2010

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This landmark study provides insights and measurement tools that can help wealth owners assess the value they receive from their family office or outside wealth advisors.The study identifies 50 core expectations that wealth owners have for their advisors in the areas of family legacy and leadership, knowledgeable staff and clear communication, management and control of family financial affairs, operations and cost control, responsible ownership and governance, risk management, and sustainability of wealth. 

To help gauge performance, the study suggests and illustrates a number of methods, including:

  • Surveys of family members’ and staff members’ impressions of delivery
  • Collection of key examples of service delivery by the advisor that make compelling stories
  • A report card system designed to quantify value and encourage dialogue about the relationship

After reading this you will:

  • Understand the benefits of an annual conversation about value
  • Know what wealth owners value most in their advisor relationships
  • Have examples of ways family offices and advisors effectively document the value they provide

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This document is available to FOX Members only.