Client Experience and Expectations

Resource Search

Profitability, Talent and the Competitive Landscape
Publish Date

Drawing on insights from FOX’s recent benchmarking initiative for multi-family office and wealth advisory firms, this presentation will explore profitability trends and related challenges. FOX will complement the perspectives of leading multi-family offices and advisory firms with high-quality benchmarking data that focus specifically on what matters most to industry managers; profitability and growth, pricing strategies, talent and compensation. A wealth advisory firm's success often depends on promoting an innovative, entrepreneurial and client-centric culture.

A Masterclass on Talent & Culture Integration: Nurturing the Next Generation of Advisors: Part 1 (Melcher)
Publish Date

Following David's insight, each of the three subsequent speakers will explore innovative talent stragies in place at leading multi-family offices. This session will be in the form of a TED-style conference with short, succinct presentations on facets of the overall theme.Thom Melcher, Hawthorn, offers his personal perspective on what talent and culture integration means in practice, and how to foster a common culture in a post-acquisition context.

Generational Shift: Servicing the Millennials
Publish Date

As family leadership transitions from one generation to the next, it’s not unusual for servicing needs to change to support the younger clients. Understanding the service requirements of different client life stages allows advisors and family office managers to adapt their service model to the needs of different generations, and reduce the risk of such shifts.

Helping Your Clients Evaluate a Multi-Family Office
Publish Date

Just a couple of decades ago a fortune of $50 million was more than sufficient to justify directly employing a staff of accountants and investment managers to keep track of the family finances, including the holdings of various trusts and foundations. Today, the “break even” point is closer to $250 million and climbing. Hence, many former single-family offices have grown into multi-family offices (“MFOs”).

Social Media: The Good, The Bad and The Ugly
Publish Date

Once a “fad” for tweens, teenagers and young adults, social media has morphed into a long list of websites and other applications that are frequented and used by people of all ages. Used correctly, social media can reap many benefits for families of wealth and their businesses. However, inappropriate use can wreak havoc on families' reputations and can result in other costly damages. This paper outlines the most popular types of social media as well as its good, bad and downright ugly aspects.

Social Media in Investment Management
Publish Date

Social media has moved from the fringes of techno geek culture to the mainstream with astonishing speed. The terms “social media” (or “social networking” or “Web 2.0”) is a catch-all for a variety of digital services, usually free to users and carrying advertising. Technology has always outpaced regulation and social media is no exception. Regulators in the US and Europe have so far issued only general regulatory guidance and many firms are skeptical about what steps they should take – if any – to start their foray into social media.

The Family Office Model: A Smart Move for the Financial Advisor?
Publish Date

For financial advisors, starting or expanding family office services can be a challenging task, especially when considering the multi-family office model. This report examines how traditional financial advisors are confronting growing demand for family office services among their wealthy clients.

Unleash the Power of Relationships Through Customer Culture
Publish Date

All of us want to outperform the competition and be the best in our industry but what does that truly take? In this presentation from the 2012 Wealth Advisor Forum, you will learn a unique seven step process to help you not only surpass the competition in terms of service but create a customer-centric culture that enables you to provide an unparalleled client experience. The steps themselves are straightforward but their execution is not. The timing, combination and sequence of their implementation are what elevates a company from another competitor to a market leader.